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Customer Quality Engineer
You will work in Camel Energy GmbH, the arm of Camel Group Co., Ltd. , with headquarter in Düsseldorf. You will be responsible for the customer quality of 0km & field complaint in development phase and after SOP.
Roles & Responsibilities

  • On-site inspection

  • Responsible for customer returns

  • Organization customer returns

  • Organization of reparation for defective parts

  • Make summary for the return goods.

  • Responsible for the after-sales budget and the warranty costs in the region

  • Spare components organization

  • Support the local supplier and take lead in technical training courses.

  • Conduct dealer visits as needed to track and resolve advanced repairs and unresolved issues.

  • Handling of irreparable goods, scrap organization

  • Upselling activities

  • Customer care


Qualifications

  • Completed (electrical)  technical vocational training

  • Relevant experience in battery testing, in the electrochemical, BMS, IT or automotive industry.

  • Professional experience in sales or aftersales

  • Lead ship qualities and good communication skills

  • Strong organisational and problem-solving skills

  • Ability to use software such as Microsoft office, Minitab, etc, and basic statistical analysis and      reporting skills

  • Knowledge of typical quality control tools and methods

  • German and English language skills, fluent in written and spoken, Chinese is advantage.

  • Enjoy working in an international team

  • Excellent communication skills, assertiveness and confident demeanour


Please submit your resume to fen.lin@camelenergy.de if you are interested in this position.


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